Staff
Helpful articles for Staff/Faculty
I created a ticket, when can I expect an answer?
Most, if not all tickets, are answered the same day we receive them. However, depending on our workload, we may not be able to get back to you immediately. But remember, we try to answer every request as fast as we can.
Can I use email to reply to a ticket?
Yes, our helpdesk is able to receive answers to your tickets via email. Whether you are using Outlook, Gmail or any other email client, our helpdesk will be able to handle it. Just be careful with CC (Carbon Copy) users. If they reply all, it could trigger a new helpdesk ticket in some instances.
I don't find my answer in the knowledge base, what should I do?
Did you try to search using different search terms? If yes, then you should create a new ticket.
PTC Software Request Form
Do you need software installed and need to request it? Click the following link to download and fill out the form for IT: SoftwareRequestFormforPTC.pdf 100.74 KB
Intune Setup Guides - Getting PTC email on your mobile device
Android: Guide is for users who have a personal Android mobile device that they want to enroll into Intune for PTC email: Android_Intune_Enrollment_Guide.pdf 8.83 MBiPhone: Guide is for users who have a personal Apple mobile device that they want to enroll into Intune for PTC email: iPhone_Intune...
Remote Office Resources
Covid-19 Student Contact Data Entry: Entering_COVID19_Connect_Student_Contact_Entry.pdf 120.55 KB Microsoft Outlook Calendar Resources: Changing_Your_Calendar_View.pdf 227.76 KB_ Adding_Appointments(Commitments)to_Your_Calendar.pdf 237.04 KB Replying_to_a_Meeting_Invitation.pdf 258.81 ...
Setup printers on PTC provided laptops for Faculty/Staff
*NOTE*: This article is for setting up printers on PTC provided laptops for Faculty/Staff
Are you having trouble finding an email that someone sent?
You may be overlooking items that get pushed to your “Other” Inbox in Outlook! Here is how you turn off the “Focused Inbox” so that you don't miss emails in the future. Go to the View ribbon > select Show Focused Inbox (the icon doesn't change when you click it, you just need to look to see "All"...
Mongoose Cadence - Segmenting by Custom Fields Criteria
Cadence - Segmenting by Custom Fields Criteria:Cadence_-_Segmenting_by_Custom_Fields_Criteria.xlsx
QlikView Training Document
Click the document below to download the QlikView Training Document: QlikView_Training(5-31-17).pdf 697.99 KB
How do I add a hyperlink to my email signature?
Sometimes you want to add a hyperlink into your email signature. Here are the steps: Navigate to your current signature editor Make sure to add/update signature in all locations: full Outlook application and Office 365 Outlook (if applicable) Create meaningful text for a link “Book an app...
How to Connect to WiFi from the Windows Lock Screen
If unable to login to your account due to lack of network connection, here's how to connect to WiFi from the Windows Lock Screen.WifiThroughLockScreen.pdf
Which of my rosters is the most up to date - Brightspace or SIS?
Your SIS roster will always be the most current, up-to-date roster. If a student has shifted Brightspace sections or withdrawn from the course, their initial enrollment will still show in the original, old section. To clean up your Brightspace roster, you can go to:Course Tools > Classlist > plac...
How do I report spam and phishing emails?
You're able to report spam or phishing emails through Outlook on your PC/Mac, Web Outlook and Mobile Outlook to help stop the spread of spam. View the appropriate sections below for specific instructions. Report a spam or phishing email via Outlook on your PC or Mac: 1. Open “Outlook”2. Open...
AutoDesk Student and Educators Creating an account and installing software
Overview of what you will need to do: If you don't already have one, create" an Autodesk account. Confirm your eligibility, which involves validating your role as a student or educator with a qualified educational institution. Download and install your software and sign into it with your Aut...
Setting up Intelligent Agent for: Course Activity - Has Not Logged In (last 5 days)
Here is how to set up a Brightspace Intelligent Agent for: Course Activity - Has Not Logged In. Within a TEMPLATE (recommended) or section: Watch How to: Set up an Intelligent Agent for: Course Activity - Has Not Logged In (last 5 days) Go to Course Tools > Intelligent Agents Select the New A...
How do I edit my email signature in Mobile Outlook
*Note* These screenshots are from an iPhone, but should be close to the same for other mobile devices as well.1. Open “Outlook” on your device2. Touch on your “Profile” at the top left3. Touch on the gear “Settings” icon at the bottom left4. Scroll down to the “mail section”, then touch on “Signa...
Adding Start Here from the LOR in Brightspace
We want students to have a consistent location to find key course-related items like the Syllabus and Course Calendar, as well as campus-wide support information. The Start Here module is where this information is provided and should be the first item in your course's Table of Contents. Task 1: A...
Restructuring your TEMPLATES - Combining Content and Assignments
Watch this video (start at 1:30s) on How to: Add Start Here and Restructure a Course in Brightspace Pull out Module/Course Material/Weekly folders onto main Table of Contents into appropriate order underneath Start Here, Course Information (if kept), and Textbook (if exists). Select Modules o...
Delete Gradebook Categories and Reorder Grades by Due Date
Deleting Gradebook Categories Watch this video on How To: Deleting Gradebook Categories and Reorder by Due Date in Brightspace Search for and enter course using Course Selector “waffle” Click on Grades on gray navbar Select Manage Grades > More Actions > Delete Place a check in all gray Ca...
Multisim - Student Installation Instructions
Instructions for students to install National Instruments Multisim software.NI Multisim 14.1 Install Instructions.pdf
D2L Grade Export, SIS Grade Import
Exporting Grades From D2L_Importing Grade into SIS.doc Watch how to complete a D2L Grade Export / SIS gradebook Import. While having D2L open and being in a gradebook when you want to export grades from D2L you will need to press the “Export” button. Before choosing the Grade Items you want ...
Add Contact Information to the Teacher Profile widget
Students should have easy access to Instructor contact information. Here is how you can add your contact information in the D2L Teacher Profile widget. Watch this video on How To: Add Contact Information to the Teacher Profile widget. From a Course Homepage, click on the 3 dots in the upper ri...
Recommended Brightspace Notification Settings
Each PTC Brightspace LMS user is able to customize their notification settings. Here's how to update PTC Brightspace Preferences and Account Settings.Additionally, here are some recommended notification settings: Activity Feed - new posts created by others Announcements - new announcement av...
Quiz or Discussion point not showing up in Brightspace Gradebook
If graded Quiz or Discussion points are not showing in Brightspace Grades, they are not properly linked to the Grades tool item. Connect Quiz to Grades Tool Go to Assessments > Quizzes > Edit each quiz If “Not in Grade Book,” click and choose Edit or Link to Existing Use the dropdown to cho...
Sending Email from the Brightspace LMS
When sending an email in Brightspace...To use the envelop in the header minibar, you must be IN a specific course to link to all participants in that section. Click into the To field and start typing a name > select the correct option You can also Use the Address Book to find users. Add t...
What is the easiest way to add my new syllabus?
Have you updated to the SyllabusTemplate2022.docx? Download and save to your device, then edit.After your updates are complete: Watch How To: Change File in Brightspace (no audio) click on the actions arrow for the old syllabus item select Change File upload your newest version of the s...
How do I copy updated content from my OLD_courseID-TEMPLATE into the NEW_courseID-TEMPLATE or blank section#?
In July 2022, Academic Affairs began the switch to NEW courseIDs. Over the next several quarters, schedules will mix OLD courseIDs and NEW courseIDs. It is imperative to have both the OLD_courseID-TEMPLATES and NEW_courseID-TEMPLATES setup. Here is the process for maximizing efforts: Update th...
McGraw-Hill Connect textbooks - Faculty instructions
McGraw-Hill (MH) Connect is now centralized from the PTC Connect Masters.**Students need to purchase codes through eCampus and will be prompted for the code upon first login.** Go to Textbook > select the McGraw-Hill Connect item Select "Pair Course with a Connect Section" Select "A sectio...
Cengage Unlimited textbooks - If MINDTAP/ebook link is needed
If the MINDTAP/ebook link is unavailable, inaccessible, or is not linked, add to course shell: For MINDTAP: Go to Existing Activities > Cengage LTI Advantage > choose Add Homework Platform > find book to Link to Course > Create a new course, Copy an existing course, or (ideally) Copy from a co...
How do I add my virtual class sessions with Microsoft Teams?
Starting in the October 2022 quarter, we will no longer be using the Collaborate Classroom & Recordings tool. The new tool for the virtual classroom is Microsoft Teams Meetings. Please follow these steps for each ONL course or any NFC course that also meets regularly online: TASK 1 - Setting up a...
Respondus Proctoring Download in Brightspace
Our new proctoring software is Respondus LockDown Browser (RLDB) and Respondus Monitor. Brightspace RLDB Download Instructions **NOTE: You cannot use the same Lockdown browser that you used in Blackboard. Please follow these instructions: Select the quiz by hitting the "next" arrow or one i...
How do I create Cengage deep links in Brightspace?
Each Cengage course needs to have two steps taken. First, you need to connect to Cengage. If you do not see a Cengage Learning pathway link, here is and article: Cengage Unlimited textbooks - If MINDTAP/ebook link is needed. Once this is done, you can move to deep linking. The easiest way to do t...
Multi-Factor Authentication Setup
Multi Factor Authentication.pdf
How do I RESET or CLEAR a quiz attempt in Brightspace?
To reset or clear quiz attempts for learners: On the navbar, click Assessments, then Quizzes. On the Manage Quizzes page, click the drop down arrow to the left of the quiz with attempts you want to reset, click Grade. Select the check box for each attempt you want to reset and then click the ...
Pearson textbooks - Faculty Instructions
If you do not see a MyLabs and Mastering link Go to the Content > Textbook > Existing Activities > External Learning Tools Choose MyLab and Mastering Tools The link will show up at the bottom of the list. Drag to reposition, if desired. To select your Pearson course to pair Go to Conten...
How do I login as a student if I am on my PTC-managed staff computer?
For PTC faculty/staff who are also students When accessing your student account from their PTC-managed laptops, you MUST use an Incognito window. Otherwise, by virtue of them being logged in, it will always push them to their staff account. How do you start an Incognito (Private) browser window? ...
How to view and send emails to Students as a PTC Employee
How to view and send emails to Students as a PTC Employee.docx
How to search for Students in Teams as a PTC Employee
How to search for Students in Teams as a PTC Employee.pdf
How to download updated address lists in Outlook
How to download updated address lists in Outlook.pdf
Can I search for a student's enrollments in Brightspace?
Staff that have the Ed Leadership role in Brightspace at the Organization (top) level are able to search for users and view their enrollments. Typically, this is limited to Deans and Academic Advisors, but may be expanded to include authorized users. If a user needs removed from a course because ...
How do I add a Grades column in Brightspace?
Sometimes there are graded items that are not tied to a specific assessment tool within the LMS: Participation or 3rd party content that is not integrated with the LMS are two examples. In order to add a new Grades item, follow these steps: Grades > Manage Grades New > Item > Numeric Add Name...
How do I access Films on Demand?
There is no longer a need for Films on Demand logins / vdesk. Our subscription with OpenAthens allows people on the library web page to click it and get right in, on or off campus. Here is how you can access from within Brightspace: from the navbar, go to Learner Resources > Library Access ...
How can I tell if a student has submitted an assignment late?
There are several ways to determine if a student has submitted an assignment late. The easiest way to determine if an Assignment has been submitted late is to check from the Assignment "buckets." However, you can also check from Grades and Quick Eval. From Assignment “bucket” from gray navbar:...
How can I tell if a student has submitted a quiz, exam, or test late?
There are several ways to determine if a student has submitted an quiz, exam, or test late. The easiest way is to check from the Quizzes "buckets." There is currently no Grades flag notifying that an item is late. From Quizzes “bucket” from gray navbar: Assessments > Quizzes select the Action...
ALEKS textbook - Faculty Instructions
Add ALEKS to your Textbook module if it’s not already there. Go to “Textbook”. Click on “Existing Activities”, then “External Learning Tools” Click “ALEKS 1.3”. The “ALEKS 1.3” item will be added to your list module as an External Learning Tool Sync your ALEKS class with your Brightspace ...
How to Register for Paycor
How to Register for Paycor.pdf
How do I copy my most recently taught section# into a TEMPLATE or new section#?
NOTE: Sections older than 4 quarters should be reviewed by the appropriate Department Chair or team members to ensure assessments and activities align with current LOs. You do not have to duplicate course verification/validation or setup each quarter. Once you have properly set up a section (plea...
What is the most efficient way to get my new section(s) setup?
Your time is valuable. Whether you have one course to set up or multiple, it is important that you know the most efficient way to get things up and running!Why is this the best order? Tools are unique but linked… and… Deployed or linked items cannot be deleted from Grades. Here are the steps to f...
How do I get something to show up on the Brightspace Calendar?
All students see the Brightspace Calendar widget on the Course Homepage in the left column under the Microsoft Teams widget. To ensure that important items are being pushed to the Calendar tool: Assignments and Quizzes - add Due Date Discussions - add (at least) an End Date (in the Restricti...
How do I make my quiz question feedback visible to students?
Sometime, we want students to see specific feedback for individual Quiz questions. In order for students to see your feedback, you have to set up specific conditions within the quiz by adding a customized results display. Add a Customized Results Display Assessment > Quizzes choose quiz > E...
How do I create a new rubric?
Rubrics are a great tool for assessment evaluation. They help ensure standardized grading and save time by providing a quick and consistent way to provide student feedback. Additionally they assist students in understanding where they did well and how to improve. Ideally, students can view rubric...
Bookings Step-by-Step Instructions - Individual
Microsoft Bookings is a scheduling tool that can add flexibility and customization options to fit your scheduling needs. Here are instructions to set up your Bookings page: Log into Bookings Log into your PTC Employee remote email access from the Employee Logins page Using the App Launcher (9...
How do I find my virtual class or other Teams Meeting Attendance report or Recording?
We use Teams Meetings to meet the majority of our virtual meeting session needs. Whether it is for virtual class, a virtual department meeting, or a virtual planning session, a report is generated for attendance for every Teams session. Virtual Class Group Session Attendance Even as a non-attenda...
Why does the Final Calculated Grade look "off" for some students?
In order for Brightspace to accurately calculate a learner's grade, faculty must “zero out” overdue or closed assessments on a regular basis. Until this is done, the Final Calculated Grade column will only use learner submission for calculations. If an assessment has not been attempted, it is bla...
I just noticed my Quiz points don't match the Grades column points. How do I fix this?
For any given assessment, there are two tools that should be working together: Grades tool - which shows published results in the form of a gradebook one of the following Assessment tools Quizzes tool - which houses the description, due date, questions, and other pertinent details related ...
How do I offset assessment dates from last quarter to this quarter?
Brightspace has a way to quickly offset or change start and end dates for multiple course activities in one location with the Manage Dates tool. You may have to do this because: You are reoffering a course the following quarter and need to adjust all availability, activity, and due dates. Ne...
What Can I Learn from Content Reporting?
Part of designing and facilitating an online course is asking yourself key questions about how people interact with your content. Are they visiting all of the content, or are they picking and choosing topics? How much time do they spend viewing course materials? Are there people who are no...
Why Should I Use the Question Library?
We recommend that you use the Question Library whenever you need to build assessment questions for quizzes, self-assessments, and surveys. You may be wondering, “Why I should build in the Question Library instead of the assessment tools themselves? Can’t I build questions in both places?” You can...
What should I consider before building a new quiz?
Building a quiz can be a big job! There are a lot of points to consider and decisions to be made before you get started: How many attempts will your learners have to complete the quiz? Do you have to worry about security or privacy when your learners are taking quizzes? What will your lear...
How do I remove Content restriction dates (Start/End/Due)?
To optimize student access and engagement with your content, it is recommended to have all content items available throughout the duration of the course. This gives students the opportunity to preview, engage with, and review content as needed. Remove restriction dates with bulk actions from Cont...
How do I restore an accidentally deleted assessment?
Accidents happen! So, what happens if you accidentally delete an assignment?Accidentally deleting an assessment can be very upsetting, especially if it has already been completed by learners and graded. So what can you do to fix this mistake? It all depends on the assessment tool: Assignment? ...
How do I watch a virtual class (Teams Meetings) recording?
If your course has a weekly recurring virtual class session, the instructor will record it so that you can review the content that was covered. Additionally, this gives students who were unable to attend due to illness, emergency, or work conflict the opportunity to watch the session and take not...
Can I run a combined virtual class session?
Occasionally, a combined virtual class session is desired. For instance, if an Instructor has two sections of the same course but only wants to hold one weekly session for both Section 1 and Section 2. Unfortunately, we cannot just add the students from the Section 2 Classlist into Section 1's Te...
How do I save a recording for future use?
You can upload your recordings to our Vimeo account, and then link in your Brightspace content for future use. NOTE: It is important to understand that just copying/pasting a recording link from a unique Teams group/session where the recording lives is NOT an option for future use because members...
Why aren't my graded Discussions showing up in the Grades tool?
The Discussion topic is likely not connected to the Grades tool correctly.Here's how to resolve: Edit Topic where it says In Grade Book (or Not in Grade Book) choose Edit or Link to Existing select Link to an existing grade item > locate the unlinked item from the dropdown list > OK If the...
How do I do a Brightspace Course Reset?
A Course Reset will wipe all of the course assets and settings. Be extremely cautious when using the Course Reset tool. NEVER reset a course section with Student data. Things to know/consider before using Course Reset If this is a shared TEMPLATE of which you are not the primary contact and/o...
How can I become a Vimeo Contributor?
Vimeo is a subscription video hosting and sharing service. We currently have the Vimeo Business subscription with 10 floating licenses to share. This license offers opportunities to collaborate with your team and additional services that you do not receive using the Vimeo Basic (free) account. If...
How to Adjust Student Print Credits in PaperCut
How to Adjust Student Print Credits in PaperCut.pdf
How do I create a Copyleaks Assignment?
According to their site, Copyleaks is “AI-based text analysis to help create and protect original content.” Copyleaks is more than your regular plagiarism software as it detects text similarity, paraphrased content, source code plagiarism, AI-generated content, and more! For more information, br...
How do I add and use the Copyleaks Teacher-Only Scanning Tool?
According to their site, Copyleaks is “AI-based text analysis to help create and protect original content.” Copyleaks is more than your regular plagiarism software as it detects text similarity, paraphrased content, source code plagiarism, AI-generated content, and more! For more information, br...
How do I view a Copyleaks assignment Similarity Report and add a grade?
Viewing Reports and Grading Watch a quick video on How To: View a Copyleaks Report and Grade (Runtime: 4:05). After a student submits, it will automatically scan and present and AI detector score and Plagiarism score. Click on the assignment to access the submission page. Select View repor...
Guides
I was told to clear cookies in my web browser, how do I do that?
How do I install Microsoft Office as Staff/Faculty member on my personal computer?
Please read the following recommended instructions to help you successfully install Microsoft Office Suite on your laptop/desktop computer. The use of this software is made available by Microsoft. PTC does not support the end user in the installation or use. BEFORE YOU BEGIN. Read the provided i...
How to manage blocked email?
Logging in to unblock email Open your web browser (Google Chrome) and go to this website. https://ess.barracudanetworks.com/Enter your PTC username and add @ptcollege.edu in the field and click “Next”. (Example: doe.john@ptcollege.edu or doe@ptcollge.edu would be the same as you use to login...
Stop emails from going to Junk Email folder
Fix emails going to Junk Folder *You can only mark as not junk from the web version of Outlook to have it work correctly*1) Login to your email account through a web browser like Chrome for example. https://outlook.office.com (Login with your PTC username with @ptcollege.edu added. Ex:) doe....
Managing Color Prints by Students
When your students choose to color print, you will have to make the final decision of Printing or Canceling the Print Job. To do this, you will need to log in to the PaperCut software. Simply click on the following link (Note: This link will only work from within PTC):https://printserver.pti.ed...
Virtual Desktop Infrastructure (VDI)
Virtual Desktop Infrastructure (VDI) allows you to log into a virtual desktop at the college with your personal computer or compatible mobile device. It will allow you to use the same desktop you normally log into on a lab computer, classroom podium computer or the desktop at your personal comput...
Intune Setup Guides - Getting PTC email on your mobile device
Android: Guide is for users who have a personal Android mobile device that they want to enroll into Intune for PTC email: Android_Intune_Enrollment_Guide.pdf 8.83 MBiPhone: Guide is for users who have a personal Apple mobile device that they want to enroll into Intune for PTC email: iPhone_Intune...
Outlook Conference Room Bookings
Scheduling_a_Single_Meeting--with_Attendees_and_a_Room.pdf 975.12 KBScheduling_a_Recurring_Meeting--with_Attendees_and_a_Room.pdf 1.16 MBReserving_a_Conference_Room_Only.pdf 1.55 MBScheduling_a_Walk-up_Meeting_via_the_Room_Panel.pdf 387.39 KBAdding_a_Rooms_Group_to_Quickly_Check_Room_Availability...
Remote Office Resources
Covid-19 Student Contact Data Entry: Entering_COVID19_Connect_Student_Contact_Entry.pdf 120.55 KB Microsoft Outlook Calendar Resources: Changing_Your_Calendar_View.pdf 227.76 KB_ Adding_Appointments(Commitments)to_Your_Calendar.pdf 237.04 KB Replying_to_a_Meeting_Invitation.pdf 258.81 ...
Desk Phone Resources
Grandstream Model GXV3275: gxv3275_quick_user_guide.pdf 291.65 KB User_Guide_for_GXV3275.pdf 739.91 KB gxv3275_user_guide.pdf 8.39 MB gxv3275_administration_guide.pdf 4.76 MB Grandstream Model GXP2140: gxp2160_quick_user_guide.pdf 548.22 KB User_Guide_for_the_GXP2140_telephone.pdf ...
Staff/Faculty PTC Tech Tips
Accessing Education Department Templates in Microsoft Word.pdf 492.78 KBAdjusting Margins & Columns in Microsoft Excel's Print Preview.pdf 318.34 KBConvert a Text-Oriented PDF file to an Editable Word Document.pdf 185.55 KBCreating & Managing Personal Contact Groups in Outlook.pdf 320.58 KBCreati...
Setup printers on PTC provided laptops for Faculty/Staff
*NOTE*: This article is for setting up printers on PTC provided laptops for Faculty/Staff
Mongoose Cadence - Segmenting by Custom Fields Criteria
Cadence - Segmenting by Custom Fields Criteria:Cadence_-_Segmenting_by_Custom_Fields_Criteria.xlsx
QlikView Training Document
Click the document below to download the QlikView Training Document: QlikView_Training(5-31-17).pdf 697.99 KB
How do I add a hyperlink to my email signature?
Sometimes you want to add a hyperlink into your email signature. Here are the steps: Navigate to your current signature editor Make sure to add/update signature in all locations: full Outlook application and Office 365 Outlook (if applicable) Create meaningful text for a link “Book an app...
How to Connect to WiFi from the Windows Lock Screen
If unable to login to your account due to lack of network connection, here's how to connect to WiFi from the Windows Lock Screen.WifiThroughLockScreen.pdf
Which of my rosters is the most up to date - Brightspace or SIS?
Your SIS roster will always be the most current, up-to-date roster. If a student has shifted Brightspace sections or withdrawn from the course, their initial enrollment will still show in the original, old section. To clean up your Brightspace roster, you can go to:Course Tools > Classlist > plac...
How do I report spam and phishing emails?
You're able to report spam or phishing emails through Outlook on your PC/Mac, Web Outlook and Mobile Outlook to help stop the spread of spam. View the appropriate sections below for specific instructions. Report a spam or phishing email via Outlook on your PC or Mac: 1. Open “Outlook”2. Open...
AutoDesk Student and Educators Creating an account and installing software
Overview of what you will need to do: If you don't already have one, create" an Autodesk account. Confirm your eligibility, which involves validating your role as a student or educator with a qualified educational institution. Download and install your software and sign into it with your Aut...
Setting up Intelligent Agent for: Course Activity - Has Not Logged In (last 5 days)
Here is how to set up a Brightspace Intelligent Agent for: Course Activity - Has Not Logged In. Within a TEMPLATE (recommended) or section: Watch How to: Set up an Intelligent Agent for: Course Activity - Has Not Logged In (last 5 days) Go to Course Tools > Intelligent Agents Select the New A...
How do I edit my email signature in Mobile Outlook
*Note* These screenshots are from an iPhone, but should be close to the same for other mobile devices as well.1. Open “Outlook” on your device2. Touch on your “Profile” at the top left3. Touch on the gear “Settings” icon at the bottom left4. Scroll down to the “mail section”, then touch on “Signa...
Adding Start Here from the LOR in Brightspace
We want students to have a consistent location to find key course-related items like the Syllabus and Course Calendar, as well as campus-wide support information. The Start Here module is where this information is provided and should be the first item in your course's Table of Contents. Task 1: A...
Restructuring your TEMPLATES - Combining Content and Assignments
Watch this video (start at 1:30s) on How to: Add Start Here and Restructure a Course in Brightspace Pull out Module/Course Material/Weekly folders onto main Table of Contents into appropriate order underneath Start Here, Course Information (if kept), and Textbook (if exists). Select Modules o...
Delete Gradebook Categories and Reorder Grades by Due Date
Deleting Gradebook Categories Watch this video on How To: Deleting Gradebook Categories and Reorder by Due Date in Brightspace Search for and enter course using Course Selector “waffle” Click on Grades on gray navbar Select Manage Grades > More Actions > Delete Place a check in all gray Ca...
Multisim - Student Installation Instructions
Instructions for students to install National Instruments Multisim software.NI Multisim 14.1 Install Instructions.pdf
D2L Grade Export, SIS Grade Import
Exporting Grades From D2L_Importing Grade into SIS.doc Watch how to complete a D2L Grade Export / SIS gradebook Import. While having D2L open and being in a gradebook when you want to export grades from D2L you will need to press the “Export” button. Before choosing the Grade Items you want ...
Add Contact Information to the Teacher Profile widget
Students should have easy access to Instructor contact information. Here is how you can add your contact information in the D2L Teacher Profile widget. Watch this video on How To: Add Contact Information to the Teacher Profile widget. From a Course Homepage, click on the 3 dots in the upper ri...
Recommended Brightspace Notification Settings
Each PTC Brightspace LMS user is able to customize their notification settings. Here's how to update PTC Brightspace Preferences and Account Settings.Additionally, here are some recommended notification settings: Activity Feed - new posts created by others Announcements - new announcement av...
Quiz or Discussion point not showing up in Brightspace Gradebook
If graded Quiz or Discussion points are not showing in Brightspace Grades, they are not properly linked to the Grades tool item. Connect Quiz to Grades Tool Go to Assessments > Quizzes > Edit each quiz If “Not in Grade Book,” click and choose Edit or Link to Existing Use the dropdown to cho...
Sending Email from the Brightspace LMS
When sending an email in Brightspace...To use the envelop in the header minibar, you must be IN a specific course to link to all participants in that section. Click into the To field and start typing a name > select the correct option You can also Use the Address Book to find users. Add t...
What is the easiest way to add my new syllabus?
Have you updated to the SyllabusTemplate2022.docx? Download and save to your device, then edit.After your updates are complete: Watch How To: Change File in Brightspace (no audio) click on the actions arrow for the old syllabus item select Change File upload your newest version of the s...
How do I copy updated content from my OLD_courseID-TEMPLATE into the NEW_courseID-TEMPLATE or blank section#?
In July 2022, Academic Affairs began the switch to NEW courseIDs. Over the next several quarters, schedules will mix OLD courseIDs and NEW courseIDs. It is imperative to have both the OLD_courseID-TEMPLATES and NEW_courseID-TEMPLATES setup. Here is the process for maximizing efforts: Update th...
McGraw-Hill Connect textbooks - Faculty instructions
McGraw-Hill (MH) Connect is now centralized from the PTC Connect Masters.**Students need to purchase codes through eCampus and will be prompted for the code upon first login.** Go to Textbook > select the McGraw-Hill Connect item Select "Pair Course with a Connect Section" Select "A sectio...
Cengage Unlimited textbooks - If MINDTAP/ebook link is needed
If the MINDTAP/ebook link is unavailable, inaccessible, or is not linked, add to course shell: For MINDTAP: Go to Existing Activities > Cengage LTI Advantage > choose Add Homework Platform > find book to Link to Course > Create a new course, Copy an existing course, or (ideally) Copy from a co...
How do I add my virtual class sessions with Microsoft Teams?
Starting in the October 2022 quarter, we will no longer be using the Collaborate Classroom & Recordings tool. The new tool for the virtual classroom is Microsoft Teams Meetings. Please follow these steps for each ONL course or any NFC course that also meets regularly online: TASK 1 - Setting up a...
Respondus Proctoring Download in Brightspace
Our new proctoring software is Respondus LockDown Browser (RLDB) and Respondus Monitor. Brightspace RLDB Download Instructions **NOTE: You cannot use the same Lockdown browser that you used in Blackboard. Please follow these instructions: Select the quiz by hitting the "next" arrow or one i...
How do I create Cengage deep links in Brightspace?
Each Cengage course needs to have two steps taken. First, you need to connect to Cengage. If you do not see a Cengage Learning pathway link, here is and article: Cengage Unlimited textbooks - If MINDTAP/ebook link is needed. Once this is done, you can move to deep linking. The easiest way to do t...
Multi-Factor Authentication Setup
Multi Factor Authentication.pdf
How do I RESET or CLEAR a quiz attempt in Brightspace?
To reset or clear quiz attempts for learners: On the navbar, click Assessments, then Quizzes. On the Manage Quizzes page, click the drop down arrow to the left of the quiz with attempts you want to reset, click Grade. Select the check box for each attempt you want to reset and then click the ...
Pearson textbooks - Faculty Instructions
If you do not see a MyLabs and Mastering link Go to the Content > Textbook > Existing Activities > External Learning Tools Choose MyLab and Mastering Tools The link will show up at the bottom of the list. Drag to reposition, if desired. To select your Pearson course to pair Go to Conten...
How do I login as a student if I am on my PTC-managed staff computer?
For PTC faculty/staff who are also students When accessing your student account from their PTC-managed laptops, you MUST use an Incognito window. Otherwise, by virtue of them being logged in, it will always push them to their staff account. How do you start an Incognito (Private) browser window? ...
How to view and send emails to Students as a PTC Employee
How to view and send emails to Students as a PTC Employee.docx
How to search for Students in Teams as a PTC Employee
How to search for Students in Teams as a PTC Employee.pdf
How to download updated address lists in Outlook
How to download updated address lists in Outlook.pdf
Can I search for a student's enrollments in Brightspace?
Staff that have the Ed Leadership role in Brightspace at the Organization (top) level are able to search for users and view their enrollments. Typically, this is limited to Deans and Academic Advisors, but may be expanded to include authorized users. If a user needs removed from a course because ...
How do I add a Grades column in Brightspace?
Sometimes there are graded items that are not tied to a specific assessment tool within the LMS: Participation or 3rd party content that is not integrated with the LMS are two examples. In order to add a new Grades item, follow these steps: Grades > Manage Grades New > Item > Numeric Add Name...
How do I access Films on Demand?
There is no longer a need for Films on Demand logins / vdesk. Our subscription with OpenAthens allows people on the library web page to click it and get right in, on or off campus. Here is how you can access from within Brightspace: from the navbar, go to Learner Resources > Library Access ...
How can I tell if a student has submitted an assignment late?
There are several ways to determine if a student has submitted an assignment late. The easiest way to determine if an Assignment has been submitted late is to check from the Assignment "buckets." However, you can also check from Grades and Quick Eval. From Assignment “bucket” from gray navbar:...
How can I tell if a student has submitted a quiz, exam, or test late?
There are several ways to determine if a student has submitted an quiz, exam, or test late. The easiest way is to check from the Quizzes "buckets." There is currently no Grades flag notifying that an item is late. From Quizzes “bucket” from gray navbar: Assessments > Quizzes select the Action...
ALEKS textbook - Faculty Instructions
Add ALEKS to your Textbook module if it’s not already there. Go to “Textbook”. Click on “Existing Activities”, then “External Learning Tools” Click “ALEKS 1.3”. The “ALEKS 1.3” item will be added to your list module as an External Learning Tool Sync your ALEKS class with your Brightspace ...
How to Register for Paycor
How to Register for Paycor.pdf
How do I copy my most recently taught section# into a TEMPLATE or new section#?
NOTE: Sections older than 4 quarters should be reviewed by the appropriate Department Chair or team members to ensure assessments and activities align with current LOs. You do not have to duplicate course verification/validation or setup each quarter. Once you have properly set up a section (plea...
What is the most efficient way to get my new section(s) setup?
Your time is valuable. Whether you have one course to set up or multiple, it is important that you know the most efficient way to get things up and running!Why is this the best order? Tools are unique but linked… and… Deployed or linked items cannot be deleted from Grades. Here are the steps to f...
How do I get something to show up on the Brightspace Calendar?
All students see the Brightspace Calendar widget on the Course Homepage in the left column under the Microsoft Teams widget. To ensure that important items are being pushed to the Calendar tool: Assignments and Quizzes - add Due Date Discussions - add (at least) an End Date (in the Restricti...
How do I make my quiz question feedback visible to students?
Sometime, we want students to see specific feedback for individual Quiz questions. In order for students to see your feedback, you have to set up specific conditions within the quiz by adding a customized results display. Add a Customized Results Display Assessment > Quizzes choose quiz > E...
How do I create a new rubric?
Rubrics are a great tool for assessment evaluation. They help ensure standardized grading and save time by providing a quick and consistent way to provide student feedback. Additionally they assist students in understanding where they did well and how to improve. Ideally, students can view rubric...
Bookings Step-by-Step Instructions - Individual
Microsoft Bookings is a scheduling tool that can add flexibility and customization options to fit your scheduling needs. Here are instructions to set up your Bookings page: Log into Bookings Log into your PTC Employee remote email access from the Employee Logins page Using the App Launcher (9...
How do I find my virtual class or other Teams Meeting Attendance report or Recording?
We use Teams Meetings to meet the majority of our virtual meeting session needs. Whether it is for virtual class, a virtual department meeting, or a virtual planning session, a report is generated for attendance for every Teams session. Virtual Class Group Session Attendance Even as a non-attenda...
Why does the Final Calculated Grade look "off" for some students?
In order for Brightspace to accurately calculate a learner's grade, faculty must “zero out” overdue or closed assessments on a regular basis. Until this is done, the Final Calculated Grade column will only use learner submission for calculations. If an assessment has not been attempted, it is bla...
I just noticed my Quiz points don't match the Grades column points. How do I fix this?
For any given assessment, there are two tools that should be working together: Grades tool - which shows published results in the form of a gradebook one of the following Assessment tools Quizzes tool - which houses the description, due date, questions, and other pertinent details related ...
How do I offset assessment dates from last quarter to this quarter?
Brightspace has a way to quickly offset or change start and end dates for multiple course activities in one location with the Manage Dates tool. You may have to do this because: You are reoffering a course the following quarter and need to adjust all availability, activity, and due dates. Ne...
What Can I Learn from Content Reporting?
Part of designing and facilitating an online course is asking yourself key questions about how people interact with your content. Are they visiting all of the content, or are they picking and choosing topics? How much time do they spend viewing course materials? Are there people who are no...
Why Should I Use the Question Library?
We recommend that you use the Question Library whenever you need to build assessment questions for quizzes, self-assessments, and surveys. You may be wondering, “Why I should build in the Question Library instead of the assessment tools themselves? Can’t I build questions in both places?” You can...
What should I consider before building a new quiz?
Building a quiz can be a big job! There are a lot of points to consider and decisions to be made before you get started: How many attempts will your learners have to complete the quiz? Do you have to worry about security or privacy when your learners are taking quizzes? What will your lear...
How do I remove Content restriction dates (Start/End/Due)?
To optimize student access and engagement with your content, it is recommended to have all content items available throughout the duration of the course. This gives students the opportunity to preview, engage with, and review content as needed. Remove restriction dates with bulk actions from Cont...
How do I restore an accidentally deleted assessment?
Accidents happen! So, what happens if you accidentally delete an assignment?Accidentally deleting an assessment can be very upsetting, especially if it has already been completed by learners and graded. So what can you do to fix this mistake? It all depends on the assessment tool: Assignment? ...
How do I watch a virtual class (Teams Meetings) recording?
If your course has a weekly recurring virtual class session, the instructor will record it so that you can review the content that was covered. Additionally, this gives students who were unable to attend due to illness, emergency, or work conflict the opportunity to watch the session and take not...
Can I run a combined virtual class session?
Occasionally, a combined virtual class session is desired. For instance, if an Instructor has two sections of the same course but only wants to hold one weekly session for both Section 1 and Section 2. Unfortunately, we cannot just add the students from the Section 2 Classlist into Section 1's Te...
How do I save a recording for future use?
You can upload your recordings to our Vimeo account, and then link in your Brightspace content for future use. NOTE: It is important to understand that just copying/pasting a recording link from a unique Teams group/session where the recording lives is NOT an option for future use because members...
Why aren't my graded Discussions showing up in the Grades tool?
The Discussion topic is likely not connected to the Grades tool correctly.Here's how to resolve: Edit Topic where it says In Grade Book (or Not in Grade Book) choose Edit or Link to Existing select Link to an existing grade item > locate the unlinked item from the dropdown list > OK If the...
How do I do a Brightspace Course Reset?
A Course Reset will wipe all of the course assets and settings. Be extremely cautious when using the Course Reset tool. NEVER reset a course section with Student data. Things to know/consider before using Course Reset If this is a shared TEMPLATE of which you are not the primary contact and/o...
How can I become a Vimeo Contributor?
Vimeo is a subscription video hosting and sharing service. We currently have the Vimeo Business subscription with 10 floating licenses to share. This license offers opportunities to collaborate with your team and additional services that you do not receive using the Vimeo Basic (free) account. If...
How to Adjust Student Print Credits in PaperCut
How to Adjust Student Print Credits in PaperCut.pdf
How do I create a Copyleaks Assignment?
According to their site, Copyleaks is “AI-based text analysis to help create and protect original content.” Copyleaks is more than your regular plagiarism software as it detects text similarity, paraphrased content, source code plagiarism, AI-generated content, and more! For more information, br...
How do I add and use the Copyleaks Teacher-Only Scanning Tool?
According to their site, Copyleaks is “AI-based text analysis to help create and protect original content.” Copyleaks is more than your regular plagiarism software as it detects text similarity, paraphrased content, source code plagiarism, AI-generated content, and more! For more information, br...
How do I view a Copyleaks assignment Similarity Report and add a grade?
Viewing Reports and Grading Watch a quick video on How To: View a Copyleaks Report and Grade (Runtime: 4:05). After a student submits, it will automatically scan and present and AI detector score and Plagiarism score. Click on the assignment to access the submission page. Select View repor...
Troubleshooting
I constantly have lag with video or people sound like robots, why?
Disconnects, lockups, and lag are directly related to your connection, between your device (Horizon View client) and PTC’s VDI infrastructure. There are four components to troubleshoot: your device, your connection to your home network (wireless), your connection to the Internet, and your provide...
PTC Wi-Fi Troubleshooting
If you are having issues connecting to the PTC Wi-Fi, please follow these steps to make sure that you can connect and have a trouble-free experience. Before using these troubleshooting steps, make sure that you do not have malicious software installed on your device that can hinder a successful c...
My second display isn't working on my dell laptop.
First, try unplugging the USB-C cable from the dock (Dock is the little box that has the monitors plugged into it and a single cable going to your dell laptop) to your Dell laptop. Wait a couple of seconds, then plug it back in. That will usually fix the issue.If that doesn't work, we may have t...
Are you having trouble finding an email that someone sent?
You may be overlooking items that get pushed to your “Other” Inbox in Outlook! Here is how you turn off the “Focused Inbox” so that you don't miss emails in the future. Go to the View ribbon > select Show Focused Inbox (the icon doesn't change when you click it, you just need to look to see "All"...
Which of my rosters is the most up to date - Brightspace or SIS?
Your SIS roster will always be the most current, up-to-date roster. If a student has shifted Brightspace sections or withdrawn from the course, their initial enrollment will still show in the original, old section. To clean up your Brightspace roster, you can go to:Course Tools > Classlist > plac...
Quiz or Discussion point not showing up in Brightspace Gradebook
If graded Quiz or Discussion points are not showing in Brightspace Grades, they are not properly linked to the Grades tool item. Connect Quiz to Grades Tool Go to Assessments > Quizzes > Edit each quiz If “Not in Grade Book,” click and choose Edit or Link to Existing Use the dropdown to cho...
Respondus Proctoring Download in Brightspace
Our new proctoring software is Respondus LockDown Browser (RLDB) and Respondus Monitor. Brightspace RLDB Download Instructions **NOTE: You cannot use the same Lockdown browser that you used in Blackboard. Please follow these instructions: Select the quiz by hitting the "next" arrow or one i...
How do I RESET or CLEAR a quiz attempt in Brightspace?
To reset or clear quiz attempts for learners: On the navbar, click Assessments, then Quizzes. On the Manage Quizzes page, click the drop down arrow to the left of the quiz with attempts you want to reset, click Grade. Select the check box for each attempt you want to reset and then click the ...
How do I login as a student if I am on my PTC-managed staff computer?
For PTC faculty/staff who are also students When accessing your student account from their PTC-managed laptops, you MUST use an Incognito window. Otherwise, by virtue of them being logged in, it will always push them to their staff account. How do you start an Incognito (Private) browser window? ...
How to view and send emails to Students as a PTC Employee
How to view and send emails to Students as a PTC Employee.docx
How to search for Students in Teams as a PTC Employee
How to search for Students in Teams as a PTC Employee.pdf
How to download updated address lists in Outlook
How to download updated address lists in Outlook.pdf
I just noticed my Quiz points don't match the Grades column points. How do I fix this?
For any given assessment, there are two tools that should be working together: Grades tool - which shows published results in the form of a gradebook one of the following Assessment tools Quizzes tool - which houses the description, due date, questions, and other pertinent details related ...
How do I offset assessment dates from last quarter to this quarter?
Brightspace has a way to quickly offset or change start and end dates for multiple course activities in one location with the Manage Dates tool. You may have to do this because: You are reoffering a course the following quarter and need to adjust all availability, activity, and due dates. Ne...